Everything families ask us.

Ideally between weeks 28 and 34 of pregnancy. That gives us time to plan properly, learn your preferences, and get the best night support, which books up early in London. We can take families on faster, including after the birth, but choice narrows as time gets shorter.

That’s built in. Your plan has a two-week window either side of your due date. Bookings are made to start from when you’re home rather than on fixed dates, and your concierge re-sequences everything the day you give us the news. Due dates rarely behave, and the plan expects that.

Very much. Twins and C-section recoveries are where coordination matters most: more night support, a longer recovery, more moving parts. A lot of how we plan (extra night cover, recovery first, more meals) is built around exactly these.

Yes. The Plan is made to be gifted, and The First Month can be group-gifted. We send a card, and the family books their call when they’re ready. Just tick “this is a gift” on the form.

Within two hours, between 8am and 8pm, every day. Managed clients (The First Month and The Fourth Trimester) also get an out-of-hours line for provider failures. If a night nanny cancels at 10pm, that’s our problem to fix, with a solution or a credit by morning.

We’re not a 24/7 chat service on purpose. A clear, reliable boundary beats a vague always-on promise.

Four things, always: medical advice, diagnosis or treatment; guaranteed last-minute night cover; hands-on childcare by Nine Moons staff; and food made by Nine Moons. Everything else around the postnatal home (planning, vetting, booking, coordinating, adjusting, chasing) is what we’re for.

Every booked night has a backup: another carer or agency on standby for your dates. If cover still can’t be found, you get the night’s coordination credited and first claim on the next slot. We log every failure, and people who let families down don’t stay on our list.

She won’t be your doctor, and Nine Moons isn’t a medical service. What her training gives you is sharper vetting and better planning, and a quick steer to the right person if something you raise turns out to be medical.

We check enhanced DBS, qualifications, insurance, and professional registration; we take references from recent families ourselves; and everyone on the shortlist has been interviewed by Prashi or the team. After every placement we talk to the family. People stay on the list by being good.

Providers are independent, or come through established agencies. You contract with and pay them directly, at their own rates. We coordinate, schedule, and keep an eye on quality. Where a longer arrangement makes you an employer in law (some full-time nanny setups), we’ll flag it and point you to a payroll specialist. We never sit between you and a carer’s money.

No. Our model is a clear coordination fee from you, and that’s it. If a partner ever pays us a referral fee, we tell you in writing and take it off your fee. We want one incentive only: the right person turning up at your door.

The Plan is refundable in full up to 48 hours before your call. For managed packages, the first 50% is refundable until planning work begins (usually two weeks after booking); after that we refund unused weeks pro-rata, less work already done. Providers set their own cancellation terms, and we lay them out clearly in your plan.

Pregnancy and recovery details are health information, and we treat them that way. We collect only what we need to plan things, store it securely, share it with providers only with your consent and only what they need, and delete it on your schedule. The full privacy notice comes with your booking. We’re registered with the ICO.